As a Davey Water Products Authorized Service Center we perform Warranty and Non-Warranty Repair Service on Davey Water Products.  All work is done at our Placerville, CA facility and instructions for sending your pump to us for repair are listed below. We also offer factory replacement parts for most popular Davey Products imported into the U.S.

For troubleshooting or technical support with the installation or operation of your Davey Water Product, please contact the dealer from whom you purchased the item or your Regional Sales Rep (Click here for a list of Regional Sales Reps)

In-Warranty Repair Service

To obtain warranty repair service per the Davey Water Products Limited Warranty:

1. Download and print our Repair Request Form by clicking HERE.

2. Carefully package the pump and ship it (postage prepaid and insured) to our address on the top of the form.  Make sure to include a copy of the form and your sales receipt showing date of purchase.

3. Upon receipt and confirmation the pump is in warranty, we will inspect the pump, make any necessary repairs and ship the pump back to you at no charge.

4. Note: If after our initial inspection the repairs are deemed non-warranty a $50 inspection fee will apply and you will be contacted with an estimate before we proceed with any additional service.

Out-Of-Warranty Service

To obtain repair service for out-of-warranty products:

1. Download and print our Repair Request Form by clicking HERE.

2. Carefully package the pump and ship it (postage prepaid and insured) to our address on the top of the form.  Make sure to complete the Credit Card Authorization on the back of the form.

3. Upon receipt a $50 inspection fee will be charged to your Credit Card.

4. We will inspect the pump to determine what repairs are needed and you will be contacted with an estimate before we proceed with the repairs

Have questions or want to place an order? Call Toll Free (866) 626-PUMP
or write sales@primopumps.com

Sales Office Hours: Monday-Friday 10am-5pm Pacific Time

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